Refund policy
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and unworn.
- Be in its original packaging.
- Include all original tags and accessories.
- Show no signs of damage, wear, or alteration.
Items returned without meeting these requirements may not qualify for a refund.
Customers must contact us before sending any return. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Earrings (for hygiene reasons)
- Personalized or custom-made items
- Clearance or final sale items
- Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Email us at: support@trendvaultboutique.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We'll make it right as quickly as possible.
Refunds
Once your return is received and inspected, we'll notify you of the approval status.
If approved:
Refunds are issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund.
Original shipping charges are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless:
- We shipped the wrong item.
- The item arrived damaged or defective.
Exchanges
We currently do not offer direct exchanges. If you'd like a different item, simply return the original purchase (if eligible) and place a new order.
Contact Us
If you have any questions about returns or refunds, contact us anytime:
The Trend Vault
📧 support@trendvaultboutique.com
🌐 trendvaultboutique.com